Frequently asked questions
Do you offer a 'same day' cremation service?
No. To offer a same day service we would have to prioritise some pets over other pets which we feel is unfair therefore we do not offer this service.
Can I watch my pet's cremation service?
We do not allow pet parents to watch their pet's cremation so we can manage health and safety risks and provide safe working conditions
Are the ashes I receive those of my pet?
We ONLY carry out individual cremations, therefore we can ensure the ashes you receive are all and only those of your beloved pet.
Your beloved pet will be respectfully placed on their own (without any other pets or clinical waste) in a meticulously clean chamber. Every pet in our care wears an identity band at all times including during their cremation to ensure accurate identification. After cremation, their ashes are very carefully collected and returned to you in your chosen urn
Can I pop in to your premises before I need your services?
To ensure the privacy of grieving families and the pets in our care, we are not available for people to pop in for a chat. However we can answer any questions you may have by telephone or email.
From which areas do you collect beloved pets from?
We cover Renfrewshire, Dunbartonshire, Clydebank, and West of Glasgow, subject to availability. Please note a collection fee will be applied as we only collect ONE pet at a time to ensure they have a private farewell journey with us
What size of pets do you cremate?
We can cremate tiny beloved pets such as hamsters up to 40kg dogs. Every pet in our care is given the same level of dignity and respect regardless of their size
Can we have a funeral ceremony/service for our pet?
Unfortunately as a small crematorium, we do not have the facility to be able to hold ceremonies or services for the beloved pets in our care.
Can my pet's toys and blankets be cremated with them?
No, we cannot cremate these items as they may release harmful chemicals into the environment. These items will be returned to you, if you wish, alongside your beloved pet's ashes.
When do I pay for my pet's cremation?
Cremations should be paid for by card or bacs before your loved one's ashes come home. Unfortunately we are not able to offer payment plans for cremations.
Do you store pets inside a freezer like many vets do?
No. We have invested in a human grade mortuary where we are able to keep pets cool in their individual beds with blankets. This maintains their dignity and hygiene whilst enabling them to rest peacefully.